Kudwal Gems Lab

Shipping & Delivery

Head over to ‘My Orders’ to keep an eye on your package. You can also use the tracking number on the shipping agency’s website. We’ll drop in a mail with the details shortly after your order is placed.

Our delivery partners will try twice, then it’ll come back to us and your order will stand cancelled, Please ensure you provide the complete & accurate shipping address including zip code and a mobile number.

This will help us in delivering your order faster


Most orders are delivered within 7-10 business days. Monday to Friday are considered as business days except for public holidays. However, due to the ongoing Covid-19 Pandemic, certain pin codes may take upto 14 business days for delivery.

Delays in delivery can occasionally occur around public holidays or at times because of unforeseen circumstances, but we do our best to provide timely deliveries to all our customers.

Orders once shipped, cannot be cancelled.

We accept all major debit & credit cards (including MasterCard, Visa & American Express) and also provide Net Banking, UPI options across major banks.

Once your order is shipped, the Consignment/ Article Number and tracking link are sent to you via text message/email and is also updated on the “My Order” page. The package can be tracked using the same.

Should you have any questions about your order dispatch, you can email us. Our working hours are Monday to Saturday from 10:00 AM to 5:00 PM IST.